Shipping policy

Shipping Policy

Last Updated: June 18th, 2026

1. SHIPPING OVERVIEW

UNWONTED ships handcrafted luxury alpaca duvets throughout Europe and to the United States. As a new company, we personally handle each order with care to ensure it reaches you safely.

2. PROCESSING TIME

Standard Processing: 2-3 business days
Busy Periods: May extend to 5 business days

Orders are processed Monday through Friday. Orders placed on weekends or Polish holidays will be processed on the next business day.

Once your order ships, you'll receive an email with tracking information.

3. SHIPPING DESTINATIONS

We Ship To

  • All European Union countries

  • United Kingdom

  • Norway

  • Switzerland

  • United States

We Currently Do Not Ship To

  • Countries outside Europe and the United States

  • Military addresses

  • Some remote islands and destinations (contact us to confirm)

4. SHIPPING RATES AND TIMES

Poland (Domestic)

  • Standard Delivery: 2-3 business days - 50 PLN

European Union

  • Express Delivery: 2 business days - €40

Non-EU Europe (UK, Norway, Switzerland)

  • Delivery: 5-10 business days - €40

  • Note: Customer is responsible for any customs duties or import taxes

United States

  • Delivery: 5-10 business days, including customs clearance - 282.80 USD
  • Note: Customer is responsible for all US import duties and customs fees (see Section 6)

All delivery times are estimates from the date of shipment.

5. SHIPPING METHOD

We use DHL Express for all shipments. Each package includes:

  • Full tracking

  • Insurance

6. CUSTOMS AND TAXES

EU Customers

  • No additional charges

  • VAT included in price

Non-EU European Customers (UK, Norway, Switzerland)

  • You may be charged import duties and taxes by your country

  • These charges are your responsibility

  • We provide all necessary customs documentation

United States Customers

  • The US no longer has a duty-free threshold, so all orders are subject to US import duties and customs fees, regardless of order value
  • These charges are set by US customs and collected by DHL on delivery, not at checkout
  • They are customer's responsibility and are separate from the price paid to UNWONTED
  • We provide all necessary customs documentation

7. DELIVERY ISSUES

Package Not Received

If your package hasn't arrived within the estimated timeframe:

  1. Check the tracking information

  2. Contact DHL with your tracking number

  3. Email us at info@unwonted.dk if you need assistance

Damaged Package

  • Take photos of damage

  • Contact us within 48 hours

  • Keep all packaging materials

  • We'll arrange a replacement or refund

8. RETURNS

European orders can be returned under our Return Policy. We do not include a prepaid return label. Return shipping is on the customer's account.

US orders are final sale. We do not accept returns or exchanges on orders shipped to the United States. Damaged or defective items are covered under Section 7.

 For complete return information, see our Return Policy.

9. CONTACT

For shipping questions:
Email: info@unwonted.dk
Response time: Within 24-48 hours

UNWONTED sp. z o.o.
ul. Słoneczna 2, 83-332 Dzierżążno, Poland